FREQUENTLY ASKED QUESTIONS

CAN I GET [PRODUCT] IN A CUSTOM COLOUR?

Yes! I hand mix all my leather dyes so making something in a specific colour is always an option. Send me a message through my Contact page to request a custom colour of leather. Please note that a custom colouration order will usually carry a surcharge and take longer to fill than a typical order.

DO YOU MAKE ANYTHING WITH VEGAN LEATHER?

Unfortunately, I don't currently offer any of my products in vegan alternatives to leather. One of my priorities going forward is creating vegan products, however, so please keep an eye on my social media as I will make a big announcement when I do!

THERE'S SOMETHING WRONG WITH MY PRODUCT! WHAT DO I DO?!

If you encounter any problems with your Softcore Neurotica item, contact me immediately. I will fix or touch up your item for free or a small surcharge depending on the source of the problem, or replace the item if it cannot be fixed. If you aren't local to Ottawa, please still contact me and I will provide you with instructions on how to fix it yourself, if possible, or tell you if it can be fixed by another leatherworker in your city.